Accommodating Operations Theory June-July 2013 Past Question Paper – KNEC Diploma
This Past Paper examination was examined by the Kenya National Examination Council (KNEC) and it applies to the following courses
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The Kenya National Examinations Council
Diploma in Catering and Accommodation Management
Answer ALL the questions in section A.
Answer question THREE (3) and FOUR (4) and any other ONE question from section B.
SECTION A (30 marks)
Answer ALL the questions from this section in the spaces provided.
1.(a) Highlight four types of materials used for sanitary fitting. (4 marks)
(b) State three factors to consider in choice of paints as a wall finish (3 marks)
(c) Explain four factors to consider when planning a building to reduce noise. (8 marks)
2. (a) State two disadvantages of prolonged bed rest for a patient. (2 marks)
(b) Explain two types of aids for a patient during bathing. (4 marks)
(c) A home nurse should cultivate the art of observation. Describe tree signs that may be exhibited by a patient which requires immediate attention by the home nurse.
SECTION B (70 marks)
Answer question THREE (3) and FOUR (4) and any other ONE question from this section in the spaces provided.
3. (a) Highlight four safety measures to observe in the laundry room. (4 marks)
(b) Explain four general factors to consider when selecting laundry tools and equipment. (8 marks)
(c) Explain four disadvantages of overloading a washing machine. (8 marks)
4. (a) Highlight four potential reservation problems. (4 marks)
(b) Explain four ways of filing documents at the front office. (8 marks)
(c) Differentiate between the following front office terms:
(i) guaranteed and non-guaranteed booking; (4 marks)
(ii) no show and under stays. (4 marks)
5. (a) Highlight four points in the care of a vacuum cleaner. (4 marks)
(b) Outline the general procedure for daily cleaning. (8 marks)
(c) Explain five factors which influence efficiency of a cleaning agent. (10 marks)
(d) Differentiate between the following housekeeping terms:
(i) rags and dusters; (4 marks)
(ii) static mops and disposable mops. (4 marks)
6. (a) Highlight six responsibilities of the housekeeper which enhances safety. (6 marks)
(b) State six previous preparation activities carried out when cleaning a guest room. (6 marks)
(c) Explain four ways of removing dust from surfaces. (8 marks)
(d) Describe five types of brushes used in the cleaning process. (10 marks)