Communication Skills and Information Technology Past Examination Question Paper – June/July 2012
This Past Paper examination was examined by the Kenya National Examination Council (KNEC) and it applies to the following courses:
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Diploma in Social Work and Community Development – Module I
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DIPLOMA IN SOCIAL WORK AND COMMUNITY DEVELOPMENT
MODULE 1 (KNEC)
COMMUNICATION SKILLS AND INFORMATION TECHNOLOGY
SECTION A: COMMUNICATION SKILLS
1. a) State and describe five features of a research project (10 marks)
b) Explain five factors that should be considered when writing a business letter (10 marks)
2. a) Explain each of the following components of non-verbal communication:
i. Visual
ii. Tactile
iii. Vocal
iv. Physical space (8 marks)
b) Explain six techniques of improving face to face communication (12 marks)
3.
a) Explain five advantages of on-line business meetings (10 marks)
b) State and describe five elements of a communication process (10 marks)
4. a) Explain each of the following types of interviews:
i. Informal
ii. General
iii. Standardized-open-ended
iv. Closed-fixed response (8 marks)
b) Explain six characteristics of effective feedback (12 marks)
SECTION B: INFORMATION TECHNOLOGY
5. a) State and describe three types of data storage (6 marks)
b) Explain the functions of each of the following keyboard keys:
i. Backspace
ii. Tabs
iii. Capslock
iv. Shift
v. Control
vi. Home
vii. Delete (14 marks)
6. a) Explain five personal safety precautions to be observed in a computer assembly workshop
(10 marks)
b) i. State and describe two types of wired technologies used in computer networks. (4 marks)
ii. State and explain three uses of computer networks (6 marks)
7. a) State and describe four health problems caused by computer use (8 marks)
b) State and describe six features of FULL-FEATURED word processors (12 marks)
8. a) Explain five advantages of Microsoft power point presentations. (10 marks)
b) Describe five uses of the internet (10 marks)
