FUNDAMENTALS OF MANAGEMENT AND ENVIRONMENT
July 2015
Time: 3 hours
THE KENYA NATIONAL EXAMINATIONS COUNCIL
BUSINESS EDUCATION SINGLE AND GROUP CERTIFICATE EXAMINATIONS
STAGE II
CRAFT CERTIFICATE IN BUSINESS MANAGEMENT
CRAFT CERTIFICATE IN PROJECT MANAGEMENT
MODULE I
FUNDAMENTALS OF MANAGEMENT AND ENVIRONMENT
3 hours
INSTRUCTIONS TO CANDIDATES
- This paper consists of TWO sections; A and B.
- Answer ALL the questions in section A and any FOUR questions in section B. Write your answers in the spaces provided in this question paper.
- Candidates should check the question paper to ascertain that all the pages are printed as indicated and that no questions are missing.
SECTION A (32 Marks)
Answer ALL the questions in this section in the spaces provided.
- List three levels, of management. (3 marks)
- State two social responsibilities of a business to its employees. (2 marks)
- List four types of organizational structures. (4 marks)
- State four categories of human needs according to the Maslow’s hierarchy of needs theory. (4 marks)
- List three non-budgetary tools of control that may be used in an organization. (3 marks)
- State two internal sources of recruitment that an organization may use. (2 marks)
- Outline three disadvantages of using office manuals in an organization. (3 marks)
- Give four reasons that make it necessary for office documents to be filed. (4 marks)
- Outline four benefits of maintaining proper business ethics in an organization. (4 marks)
- List three types of office supervisors. (3 marks)
SECTION B: (68 marks)
Answer any FOUR questions from this section in the spaces provided.
- Explain six factors that are essential for an effective control system in an organization. (9 marks)
- Describe the procedure that should be followed in the process of organizing. (8 marks)
- Give six reasons that make planning an important function in organizations. (9 marks)
- Highlight four features of the systems approach to management. (8 marks)
- Explain six external factors that may affect the operations of a business. (9 marks)
- Outline four benefits of using modem technology in carrying out office tasks. (8 marks)
- (b) Explain six qualities that a good office receptionist should possess. (9 marks)
- Highlight four problems that an organization may experience if it fails to motivate its (8 marks)
- Highlight six principles that should be followed to ensure effective supervision in an office (9 marks)
- Explain four factors that may affect an employees’ training programme in an (8 marks)
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