Human Resource Management and Industrial Relations November 2014 Past Examination Question Paper – KNEC
This Past Paper examination was examined by the Kenya National Examination Council (KNEC) and it applies to the following Certificate courses
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Diploma in Business Administration
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THE KENYAN NATIONAL EXAMINATION COUNCIL
DIPLOMA IN BUSINESS ADMINISTRATION
HUMAN RESOURCE MANAGEMENT AND INDUSTRIAL RELATIONS
November 2014
Time: 3 hours
1. a) Explain five ways in which effective implementation of the factories Act may improve the safety and health of employees in the work place. (10 marks)
b) Explain five channels that the human resource manager may use to enhance upward communication in an organization. (10 marks)
2. a) Outline the content that may be in a questionnaire used to collect information in a job analysis exercise. (10 marks)
b) One of the rators in employee appraisal is the immediate supervisor. Explain five other rators who may be used for such an exercise. (10 marks)
3. a) Outline five principles that should be followed in a job evaluation program. (10 marks)
b) Explain the barriers to effective selection of candidates for vacant positions in an organization. (10 marks)
4. a) Under special circumstances an employee may be paid special allowances. Outline five such allowances, (10 marks)
b) Explain five measures that may be taken to ensure effectiveness of the lecture method in training. (10 marks)
5. a) Outline the human resource manager’s role in ensuring employee discipline. (10 marks)
b) Highlight five methods trial may be used to resolve disputes between management and labour in organization. (10 mans)
6. a) Explain the role of government in the maintenance of harmonious industrial relations.
b) Explain the consequences of ineffective utilization of the human resource in an organization. (10 marks)
7. a) Explain the reason that could make it necessary for an organization to establish a staff welfare. (10 marks)
b) The Trade Union leaders are required to ensure that all eligible members are registered with the union. Outline the factors that may limit them in meeting this requirement. (10 marks)
