Management Information Systems July 2016 Past Paper – KNEC Diploma

Management Information Systems July 2016 Past Examination Question Paper – KNEC

This Past Paper examination was examined by the Kenya National Examination Council (KNEC) and it applies to the following courses:

  • Diploma in Information Communication Technology – Module III

Note: To easily navigate through the KNEC Past Examination Paper Pdf below, Mobile phone users are advised to use Mozilla or Chrome browsers

July 2016
Time: 3 hours

1. (a) Outline three functions of a Management Information Systems in an organization. (3 marks)
(b) Explain three challenges that an organization using a modem Management Information Systems face when dealing with ethical issues. (6 marks)
(c) A school Information Technology project is at the planning stage. Explain three activities that would be carried out at this stage. (6 marks)
(d) A certain organization decided to outsource some of its information system’s services.
(i) Outline two possible reasons for this approach. (2 marks)
(ii) Outline three benefits that the organization would derive from this approach. (3 marks)

2. (a) An Insurance Company intends to undertake an Information System project. Outline four challenges that a manager is likely to face while planning for it. (4 marks)
(b) (i) Outline four areas in which an Enterprise Resource Planning System could be used in a government organization. (4 marks)
(ii) Outline four goals of a transaction processing system to an organization.
(4 marks)
(c) Explain two goals of optimal information technology resources utilisations. (4 marks)
(d) A light industry uses Management Information Systems in its tactical level of operations. Explain two functional tasks of this Management Information Systems in each of following areas:
(i) Production; (2 marks)
(ii) Accounting. (2 marks)

3. (a) (i) Outline two factors that affect decision making in an organization. (2 marks)
(ii) A newly Ventures Ltd intends to hire a consultant to assist in establishment of effective decision-making process. Outline the decision-making process cycle that the consultant would use in order to achieve the goal. (7 marks)
(b) Explain two reasons that have led to slow growth of information societies in developing nations. (4 marks)
(c) Many organizations are opting to use mobile phones for their business processes. Outline three challenges that they would face from this approach. (3 marks)
(d) Distinguish between executive information system and decision support system as used in Management Information Systems. (4 marks)

4. (a) Explain two circumstances that could necessitate maintenance of information system.
(4 marks)
b) Many organizations keep on acquiring new information system for their operations.
Explain three reasons for this. (6 marks)
c) Apexet Company Ltd has an IS project that is in progress. Explain two circumstances that would make the project to halt before its scheduled completion time. (4 marks)
d) With the aid of a diagram, describe three distinctive levels of management in an organisation indicating in each case an appropriate information system. (6 marks)

5. (a) Differentiate between choosing process and monitoring process during acquisition of an information system. (4 marks)
(b) The support of top management is necessary for success of an information system in organization. Explain three roles that they play during the planning phase. (6 marks)
An information system designer in an institution has been tasked to develop a secure internet connection. Outline four mechanisms the designer would put in place to ensure security of data. (4 marks)
(d) Explain three circumstances that would lead an organization to automate its processes. (6 marks)

6. (a) Outline two factors that may influence the cost of maintaining an information system in an organization. (2 marks)
(b) Differentiate between critical success ]’actor and downsizing as used Management Information Systems planning methodologies. (4 marks)
(c) Mopha Enterprises Ltd recently embarked on business process re-engineering (BPR). Explain three characteristics that the company would exhibit after a successful BPR. (6 marks)
(d) Table 1 shows details of activities undertaken in an MIS project. Use it to answer the questions that follow.

Activity Preceded by Optimistic time Most likely time Pessimistic time

Activity Preceded by Optimistic time Most likely time Pessimistic time
A   3 8 13
B   14 16 24
C   13 18 29
D   6 16 26

Table I
(i) Calculate the mean time for each activity. (2 marks)
(ii) Construct a network diagram clearly indicating the critical activities. (6 marks)

7. (a) Explain one purpose of a project management software in each of the following activities:
(i) Monitoring; (2 marks)
(ii) Reporting. (2 marks)

(b) A Government institution is planning to set up a new department to oversee its resources. Explain two categories of resources that the new department would consider.
(4 marks)
(c) Explain three threats to a business that may result from computer crimes. (6 marks)
(d) A manager in an entertainment industry intends to use data driven decision support system to design a new product. Describe three characteristics that this system should posses. (6 marks)

8. (a) Explain the importance of each of the following qualities of a good management information system:
(i) Completeness; (2 marks)
(ii) Economical; (2 marks)
(iii) Timeliness. (2 marks)
b) Outline two benefits of using a Gantt chart as a project management tool. (2 marks)
c) Gaze Company has embraced the use of Management Information System for competitive advantage. Exp1ain three impacts that this approach may have caused to the company. (6 marks)
(d) Some personnel in an organization could be a threat to a stable Management Information System. Explain three approaches that should apply in order to avert these threats. (6 marks)

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