Office Administration and Management November 2012 Past Paper – KNEC Diploma

Office Administration and Management November 2012 Past Examination Question Paper – KNEC

This Past Paper examination was examined by the Kenya National Examination Council (KNEC) and it applies to the following Certificate course

  • Diploma in Human Resource Management – Module I

Note: To easily navigate through the KNEC Past Examination Paper Pdf below, Mobile phone users are advised to use Mozilla or Chrome browsers








THE KENYA NATIONAL EXAMINATIONS COUNCIL
DIPLOMA IN HUMAN RESOURCE MANAGEMENT
MODULE I
OFFICE ADMINISTRATION AND MANAGEMENT
November 2012
Time: 3 hours

1. (a) Highlight five duties performed by an office secretary in an organization. (10 marks)
(b) Explain the ways in which the human resource department serves other departments in an organization. (10 marks)

2. (a) Explain five ways in which an organization may benefit from maintaining goad relations between its departments. (10 marks)
(b) Highlight the activities that an office manager would undertake when organizing office work. (10 marks)

3. (a) Outline five benefits that may be obtained by an organization from establishing a centralized filing system. (10 marks)
b) Highlight the factors that should be considered when determining the method of reproducing documents in an office. (10 marks)

4. (a) The management of Wao Limited has failed to implement the recommendations of a recent organization and Methods study. Explain five reasons that may have led to this failure. (10 marks)
(b) The adoption of Information Communication Technology (ICT) has become a common trend in modem office operations. Explain five reasons that may account for this trend. (10 marks)

5. a) Explain five ways through which operations in an office may contribute to the achievement of organizational goals. (10 marks)
b) Describe the procedure that should be followed when filing documents in an office. (10 marks)

6. (a) Highlight five reasons that may make it necessary to use questionnaires in collecting information for an Organization and Methods survey. (10 marks)
b) The management at Ndenda Limited encourages office staff to carry out a variety of tasks as opposed to specialization. Highlight five benefits that the organization may get from encouraging this approach to work. (10 marks)

7. a) Outline five factors that may account for the popularity of the open office layout in organizations today. (10 marks)
b) An effective organization structure should possess certain features. Highlight five such features.

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