Principles and Practice of Management Oct/Nov 2013 Past Examination Question Paper – KNEC
This Past Paper examination was examined by the Kenya National Examination Council (KNEC) and it applies to the following Certificate course
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THE KENYA NATIONAL EXAMINATIONS COUNCIL
DIPLOMA IN FOOD AND BEVERAGE MANAGEMENT
PRINCIPLES AND PRACTICE OF MANAGEMENT
Oct/Nov. 2013
3 hours
1. (a) Describe five main features of bureaucracy as stipulated by Max Weber. (10 marks)
(b) Outline five factors that may limit the effectiveness of decision making process in an organisation. (10 marks)
2. (a) Highlight five methods that an organisation can use in order to determine the training needs of its employees. (10 marks)
b) Explain the ways in which delegation can be used as a tool of management.
3. a) Mawazo Limited has failed to implement some of its programmes successfully. Explain five measures that should be taken in order to overcome the problem. (10 marks)
b) Explain five factors that should be considered when drawing up salary scales for employees in as organisation. (10 marks)
4. a) Mwanzo Company Limited has come up with a policy to involve their employees in decision making. Explain five problems the organisation could face if it implements the decision. (10 mans)
b) Traditional management theory has ‘commanding’ as a key management principle. Explain Owe reasons why this principle is increasingly losing its significance in modern management practice. (10 marks)
5. a) Outline five benefits of using a budget as a tool of control. (10 marks)
b) Describe five personal attributes of a manager that may in8uence his willingness to delegate authority. (10 marks)
6. a) Outline five duties of a middle level manager in an organisation. (10 marks)
(b) Describe five principles that should be followed to ensure success in job evaluation. (10 marks)
7. (a) Explain five forms of disciplinary action that may be taken against an employee by an employer as stipulated in the labour laws. (10 marks)
b) Forecasting is an important part of the planning activity in an organisation. Highlight five possible information that an organisation can generate from forecasting. (10 marks)
8. (a) Outline five limitations of using money to motivate employees. (10 marks)
b) Describe five activities involved in the control function. (10 marks)
