Quality circles
This is a quality control technique, which originated in Japan. It involves the use of committee of workers that analyzes and solves the quality problems of various departments in the organization.
The quality groups are established in every department and trained on problem solving by use of statistical quality control and other process.
They are encouraged to make important inputs to key decisions affecting their activities.
Quality circles are not permanent committees and comprise small groups of about eight to ten employees and membership is rotated between members of the department/production plant.
They meet together on a regular basis to discuss day-to-day issues such as quality, productivity and safety, with the object of:
i. Making improvements
ii. Organising their implementation
