Samson Kimani was recently appointed as the finance manager of Bita Chemicals Ltd. He qualified as an accountant one year ago and this is his first managerial position. The finance department is made up of ten members of staff who have been working for the company for several years but since they are not qualified accountants, they were not considered when the appointment was being done. Members of the department are not happy with the appointment as they would have liked someone who has been with the organization for a longer duration and therefore with more experience to have been promoted to that position. Although Samson is a good accountant, he has a problem relating to people. Consequently, there has been little social contact between him and members of his department. To overcome his communication problems, Samson has been relying on internal memoranda and placing instructions on the department’s notice board as the main methods of conveying information to his staff. These new methods of communication have not been well received by the staff and have resulted in several complaints being made to the chief finance officer regarding Samson’s inability to effectively communicate with his staff. There has also been a lot of confusion within the department and team spirit is at an all time low. The chief finance officer has talked to Samson and was able to establish the following as the reasons for Samson’s reliance on written communication only: • To avoid confusion since there is a documented record of his instructions. • When chairing departmental meetings he feels intimidated with so many experienced and older employees and as a result the meetings always end in chaos with no decisions being made. As a manager in a consultancy firm, you have been approached by the chief finance officer to help Samson improve on his communication skills. Required: Outline to Samson the guidelines of conducting effective meetings with members of his department