Travel and Tour Administration – July 2019 Past Paper – KNEC Diploma

KNEC Diploma Past Question Papers

This Past Paper examination was examined by the Kenya National Examination Council (KNEC) and it applies to the following courses

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THE KENYA NATIONAL EXAMINATIONS COUNCIL

DIPLOMA IN TOURISM MANAGEMENT

TRAVEL AND TOUR ADMINISTRATION

3 hours

1. (a) Explain five reasons why a tourist may opt to use car rental services while touring a destination. (10 marks)

(b) Describe five categories of accommodation facilities that are found in national parks. (10 marks)

2. (a) Kajuju has been employed as a reservation clerk in a tour firm.
Explain five ways in which she can professionally handle an incoming call. (10 marks)

(b) Describe five forms of traditional entertainment that can be experienced by a tourist in a destination. (10 marks)

3. (a) Explain five benefits that accrue to a tourist who uses a credit card to pay for services at a destination. (10 marks)

(b) Explain five circumstances that may make an accommodation facility to reject a cheque presented for payment. (10 marks)

4. (a) Explain five reasons why feeding animals in protected areas is prohibited. (10 marks)

(b) Describe five ancillary services that are provided to tourists in a destination. (10 marks)

5. (a) Holiday travel may involve certain unforeseen risks for a tourist. Explain five such risks that one is likely to insure against. (10 marks)

(b) There are various regulations that have been developed for the tourism industry. Explain five uses of these regulations. (10 marks)

6. (a) Describe five interdependent relationships that exist between vegetation and wild animals in a national park. (10 marks)

b) Explain five types of information that an international traveller should provide when checking in at an accommodation facility. (10 marks)

7. (a) A tourist has engaged a tour operator to facilitate a holiday. Explain five circumstances that may cause the tourist to launch a complaint to the operator. (10 marks)

(b) Explain five methods that a tour firm may use to promote its holiday packages in potential tourist source markets. (10 marks)



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