Industrial and Organization Management 2017 Past Question Paper

Industrial and Organization Management 2017 Past Question Paper – KNEC Diploma

This Past Paper examination was examined by the Kenya National Examination Council (KNEC) and it applies to the following courses

• Diploma in Clothing Technology

Note: To easily navigate through the KNEC Past Examination Paper Pdf below, Mobile phone users are advised to use Mozilla or Chrome browsers









All questions carry equal marks.
1.(a) Explain the two types of specification.(4 marks)
(b) Establish five benefits of a suitable layout.(10 marks)
(c) Discuss three qualities of a suitable remuneration system.(6 marks)

2.(a) Discuss four effects of accidents in an organization.(8 marks)
(b) Explain three ways by which an organization can boost its public relations.(6 marks)
(c) Highlight four forms of strikes.(6 marks)

3.(a) Explain Maslow’s hierarchy of needs.(7 ½)
(b) Explain the ways in which an employer can fulfil employees’ needs according to Maslow’s hierarchy of needs.(10 marks)
(c) Outline five qualities of a suitable goal.(2 ½)

4.(a) Explain five benefits of training employees.(10 marks)
(b) Establish three disadvantages of outsourcing personnel.(6 marks)
(c) Describe manual humping as a transportation method citing two shortcomings.(4 marks)

5.Makini Manufacturers has had endless legal problems with its clients due to diminishing quality standards.
(a) Advise the management on five ways of improving and maintaining quality standards.(10 marks)
(b) Explain five failure costs which the firm is likely to face.(10 marks)

6.(a) Discuss the two promotion criteria citing an advantage in each case.(6 marks)
(b) Explain four ways of ensuring security in a storage facility.(8 marks)
(c) )Outline six ways of inducting a new employee.(6 marks)

7.(a) Explain the following terms as used in office management:
(i) Reprography (2 marks)
(ii) Indexing (2 marks)
(iii) Filling.(2 marks)
(b) Highlight six principles of motion economy.(6 marks)
(c) Describe four features of an office.(8 marks)

8.(a) Distinguish between work measurement and method study.(4 marks)
(b) Explain four benefits of work study to an organization.(8 marks)
(c) Describe the four steps involved in management by objective.(8 marks)