Total Quality Management notes – University notes

TOTAL QUALITY MANAGEMENT

SUBJECT CONTENT

INTRODUCTION TO TOTAL QUALITY MANAGEMENT

• Historical development of TQM
• Concepts from quality gurus

QUALITY CONCEPTS

• Views of quality concepts
• Correlates of quality
• Dimensions of quality
• Cost of quality

QUALITY MANAGEMENT PRINCIPLES

• Introduction
• Main Principals

ISO 9000 STANDARDS

• Benefits of ISO-9000
• Elements that should be addressed by firms seeking such certification

BENCHMARKING AND BUSINESS PROCESS RE-ENGINEERING

• Benchmark
• Types of Bench Marking
• Focus of bench marking
• Process of benchmarking
• Tips of bench marking
• Re-engineering
• The Benefits of Re-engineering
• The Principles of Re-engineering
• Re-engineering: A Functional Management Approach
• Ensuring Re-engineering Success
• Six critical success factors from government experience

QUALITY TEAMS AND GROUPS

• Differences between quality circles& quality focus teams
• The process of team formation
• Team Developments – Phases