Organization Behaviour July 2016 Past Examination Question Paper – KNEC
This Past Paper examination was examined by the Kenya National Examination Council (KNEC) and it applies to the following courses:
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THE KENYA NATIONAL EXAMINATIONS COUNCIL
DIPLOMA IN HUMAN RESOURCE MANAGEMENT
MODULE III
ORGANIZATION BEHAVIOUR
July 2016
Time: 3 hours
1. (a) Explain five ways in which individual employees may minimize their perceptual distortions at the workplace. (10 marks)
(b) Outline five disciplines that have contributed to the understanding of human behaviour in organizations. (10 marks)
2. (a) Explain five differences between delegation and decentralization in relation to management practice. (10 marks)
b) Explain five ways in which management may increase the level of social support to their employees in an attempt to minimize stress among them. (10 marks)
3. a) Highlight five circumstances under which social loafing may hinder the development of effective work teams in an organization. (10 marks)
(b) Explain five benefits that a business enterprise may derive from inter-organizational conflicts. (10 marks)
4. (a) Highlight five circumstances under which an organization may find it necessary to undertake structural change. (10 marks)
(b) Highlight five factors that may encourage members of a group to accept an individual as their leader. (10 marks)
5. (a) Quality of Working Life has recently gained a lot of importance in the study of organization behaviour. Outline six components of this concept. (12 marks)
(b) Explain four economic factors that may influence the behaviour of employees in an organization. (8 marks)
6. (a) Give six reasons that may make an organization reluctant to use the functional organization structure. (12 marks)
(b) Interdependence among groups may be classified into various categories. Explain four such categories. (8 marks)
7. a) Outline five humanistic values upon which organization development is built.
(10 marks)
(b) Explain five ways in which workforce diversity may influence the behaviour of employees at the workplace. (10 marks)
