Office administration and management July 2018 Past Examination Question- KNEC
This Past Paper examination was examined by the Kenya National Examination Council (KNEC) and it applies to the following courses:
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THE KENYA NATIONAL EXAMINATIONS COUNCIL
DIPLOMA IN HUMAN RESOURCE MANAGEMENT
MODULE I
OFFICE ADMINISTRATION AND MANAGEMENT
July 2018
Time: 3 hours
1. (a) Outline the limitations of using a committee to make decisions in an organization. (10 marks)
(b) Explain five benefits that an organization may derive from undertaking work simplification. (10 marks)
2. (a) Explain five measures that an office manager may take to promote efficiency in an open plan office. (10 marks)
(b) Outline five circumstances under which a centralised filing system may be appropriate in an organization. (10 marks)
3. (a) Outline five advantages of the line organization structure. (10 marks)
(b) Explain five ways in which an office messenger may promote good relations with his supervisor. (10 marks)
4. (a) Explain the factors that make the advertising department important in a manufacturing organization. (10 marks)
(b) Explain five challenges that may be faced by the members of an Organization and
Methods (0 & M) team when carrying out their assignments. (10 marks)
5. (a) Explain five factors that may determine the type of office layout adopted by an organization. (10 marks)
(b) The Office Manager of Mini Limited recently established a registry in the organization.
Explain five reasons that may have led to this move. (10 marks)
6. (a) Explain five measures that an office manager may take to promote confidentiality when photocopying office documents. (10 marks)
(b) Explain five benefits that may accrue to an organization where employees enjoy good relations among themselves. (10 marks)
7. (a) Explain five uses of an organization chart in a business enterprise. (10 marks)
(b) Explain five advantages of using no carbon required (NCR) method of reproducing documents in an office. (10 marks)
